{"id":2277,"date":"2023-10-04T14:01:06","date_gmt":"2023-10-04T14:01:06","guid":{"rendered":"https:\/\/masterofcity.com\/?page_id=2277"},"modified":"2023-10-05T14:16:05","modified_gmt":"2023-10-05T14:16:05","slug":"terms-of-service","status":"publish","type":"page","link":"https:\/\/masterofcity.com\/fr\/terms-of-service\/","title":{"rendered":"Conditions d'utilisation"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2277\" class=\"elementor elementor-2277\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-727274e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"727274e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cfa7461\" data-id=\"cfa7461\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3e0aef1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3e0aef1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5230097\" data-id=\"5230097\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3028cfc elementor-widget elementor-widget-text-editor\" data-id=\"3028cfc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>R\u00e9siliation du contrat<\/strong><\/p><p>Si vous \u00eates un consommateur - en r\u00e8gle g\u00e9n\u00e9rale, vous avez le droit de vous r\u00e9tracter d'un contrat \u00e0 distance.<\/p><p>Vous pouvez r\u00e9silier le contrat en nous envoyant une d\u00e9claration de r\u00e9tractation, par exemple par courrier \u00e9lectronique \u00e0 l'adresse suivante <a href=\"mailto:returns@masterofcity.com\" target=\"_new\">returns@masterofcity.com<\/a><\/p><p>Renvoyez-nous l'article imm\u00e9diatement \u00e0 l'adresse suivante : DTW Logistics Sp. z o.o. Sp. k., ul. Zag\u00f3rska 54, 42-500 B\u0119dzin, mais au plus tard dans les 14 jours suivant le jour o\u00f9 vous vous \u00eates retir\u00e9 du contrat.<\/p><p>Vous pouvez r\u00e9silier le contrat dans un d\u00e9lai de 14 jours.<\/p><p>Le d\u00e9lai de r\u00e9tractation de 14 jours commence \u00e0 courir :<\/p><ul><li>Pour un contrat dans lequel nous livrons un bien, \u00eatre oblig\u00e9 de transf\u00e9rer sa propri\u00e9t\u00e9 - \u00e0 partir du moment o\u00f9 vous ou un tiers d\u00e9sign\u00e9 par vous, autre que le transporteur, prend possession du bien,<\/li><li>Pour les contenus num\u00e9riques - \u00e0 partir du jour de la conclusion du contrat. Pour respecter le d\u00e9lai, il suffit d'envoyer la d\u00e9claration avant son expiration.<\/li><\/ul><p>Les paiements que vous avez effectu\u00e9s, y compris les frais de livraison des marchandises, comme le pr\u00e9voit le r\u00e8glement, vous seront rembours\u00e9s imm\u00e9diatement, mais au plus tard dans les 14 jours suivant la r\u00e9ception de votre d\u00e9claration de r\u00e9tractation.<\/p><p>Nous pouvons retenir le remboursement du paiement re\u00e7u de votre part jusqu'\u00e0 ce que nous recevions l'article ou jusqu'\u00e0 ce que vous fournissiez une preuve de son retour, selon l'\u00e9v\u00e9nement qui survient en premier.<\/p><p>N'oubliez pas que le droit de r\u00e9tractation d'un contrat \u00e0 distance ne s'applique pas aux consommateurs, notamment en ce qui concerne les contrats :<\/p><ul><li>Lorsque l'objet du service est un article non pr\u00e9fabriqu\u00e9, fabriqu\u00e9 selon les sp\u00e9cifications du consommateur ou servant \u00e0 satisfaire ses besoins individualis\u00e9s,<\/li><li>Lorsque l'objet du service est un article qui se d\u00e9t\u00e9riore rapidement ou dont la dur\u00e9e de conservation est courte,<\/li><li>Lorsque l'objet du service est un article livr\u00e9 dans un emballage scell\u00e9 qui ne peut \u00eatre renvoy\u00e9 apr\u00e8s ouverture (d\u00e9ballage) pour des raisons de protection de la sant\u00e9 ou d'hygi\u00e8ne. Des informations d\u00e9taill\u00e9es sur la r\u00e9siliation du contrat figurent dans notre r\u00e8glement de vente.<\/li><\/ul><p><strong>Plaintes<\/strong> Si le produit que vous avez achet\u00e9 chez nous s'av\u00e8re d\u00e9fectueux, vous avez le droit de faire une r\u00e9clamation au titre de la garantie. Le mieux est d'envoyer une r\u00e9clamation par courrier \u00e9lectronique : <a href=\"mailto:complaints@masterofcity.com\" target=\"_new\">complaints@masterofcity.com<\/a> ou par courrier \u00e0 l'adresse : DTW Logistics Sp. z o.o. Sp. k., ul. Zag\u00f3rska 54, 42-500 B\u0119dzin.<\/p><p>Renvoyer l'article r\u00e9clam\u00e9 \u00e0 l'adresse suivante DTW Logistics Sp. z o.o. Sp. k., ul. Zag\u00f3rska 54, 42-500 B\u0119dzin.<\/p><p>En ce qui concerne le d\u00e9faut, vous pouvez exiger :<\/p><ul><li><p>Remplacement de l'article par un article exempt de d\u00e9fauts,<\/p><\/li><li><p>Rectification du d\u00e9faut ou soumission d'une d\u00e9claration \u00e0 ce sujet :<\/p><\/li><li><p>R\u00e9duction du prix,<\/p><\/li><li><p>R\u00e9siliation du contrat - en cas de d\u00e9faut important. Nous sommes responsables envers vous des d\u00e9fauts d\u00e9tect\u00e9s dans un d\u00e9lai d'un an \u00e0 compter de la date de d\u00e9livrance de l'article.<\/p><\/li><\/ul><p>En r\u00e8gle g\u00e9n\u00e9rale, vous pouvez d\u00e9poser une plainte dans un d\u00e9lai d'un an \u00e0 compter de la constatation du d\u00e9faut, mais le d\u00e9lai de d\u00e9p\u00f4t de la plainte ne peut pas prendre fin avant l'expiration de la p\u00e9riode de responsabilit\u00e9 du vendeur.<\/p><p>Votre plainte (en l'adressant) sera examin\u00e9e dans un d\u00e9lai de 14 jours \u00e0 compter de la date de r\u00e9ception de votre plainte.<\/p><p>De plus amples informations sur les r\u00e9clamations sont disponibles dans notre r\u00e8glement de vente.<\/p><p><strong>Formulaire de plainte<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>R\u00e9siliation du contrat Si vous \u00eates un consommateur, vous avez en principe le droit de vous r\u00e9tracter d'un contrat \u00e0 distance. Vous pouvez r\u00e9silier le contrat en nous envoyant une d\u00e9claration de r\u00e9tractation, par exemple par courrier \u00e9lectronique \u00e0 l'adresse suivante : returns@masterofcity.com Renvoyez-nous imm\u00e9diatement l'article \u00e0 l'adresse : DTW Logistics Sp. z [...]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2277","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Master of City Terms of Service<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/masterofcity.com\/fr\/terms-of-service\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Master of City Terms of Service\" \/>\n<meta property=\"og:description\" content=\"Withdrawal from the contract If you are a consumer &#8211; as a rule, you have the right to withdraw from a distance contract. 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