Withdrawal from the contract

If you are a consumer – as a rule, you have the right to withdraw from a distance contract.

You can withdraw from the contract by sending us a statement of withdrawal, for example, by email to: returns@masterofcity.com

Return the item to us immediately at the address: DTW Logistics Sp. z o.o. Sp. k., ul. Zagórska 54, 42-500 Będzin, but no later than 14 days from the day you withdrew from the contract.

You can withdraw from the contract within 14 days.

The start of the 14-day period to withdraw from the contract begins:

  • For a contract in which we deliver an item, being obliged to transfer its ownership – from the time you or a third party indicated by you, other than the carrier, takes possession of the goods,
  • For digital content – from the day of concluding the contract. To meet the deadline, it is enough to send the statement before its expiry.

Payments made by you, including the cost of delivering the goods as specified in the regulations, will be refunded immediately, but no later than 14 days from the day we receive your withdrawal statement.

We may withhold the refund of the payment received from you until we receive the item back or until you provide proof of its return, whichever event occurs first.

Remember that the right to withdraw from a distance contract does not apply to consumers, among others, in relation to contracts:

  • Where the subject of the service is a non-prefabricated item, made to the consumer’s specifications or serving to satisfy his individualized needs,
  • Where the subject of the service is an item that deteriorates quickly or has a short shelf life,
  • Where the subject of the service is an item delivered in sealed packaging that cannot be returned after opening (unpacking) for health protection or hygiene reasons. Detailed information on withdrawing from the contract can be found in our Sales Regulations.

Complaints If the product you purchased from us turns out to be faulty, you have the right to make a warranty claim. It’s best to submit a complaint via email: complaints@masterofcity.com or by mail to the address: DTW Logistics Sp. z o.o. Sp. k., ul. Zagórska 54, 42-500 Będzin.

Return the claimed item to the address: DTW Logistics Sp. z o.o. Sp. k., ul. Zagórska 54, 42-500 Będzin.

In connection with the defect, you can demand:

  • Replacement of the item with one free from defects,

  • Rectification of the defect, or submit a statement about:

  • Reduction in price,

  • Withdrawing from the contract – in the case of a significant defect. We are liable to you for defects detected within one year from the date of issue of the item.

As a rule, you can file a complaint within a year of noticing the defect, but the time to file a complaint cannot end before the expiration of the seller’s liability period.

Your complaint (addressing it) will be considered within 14 days from the date we receive your complaint.

More information about complaints can be found in our Sales Regulations.

Complaint form

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Boost your self-esteem!

Master of City is an educational game. With each game you will gain more knowledge, which will have a positive impact on your well-being.

We wish you fun and personal development!

Meeting people on your trip

  • If you create a profile on the app, you gain access to the international Master of City travel community.
  • The app allows you to create your own public events and take part in other people’s events.
  • This way, you will be able to connect with people who are in the same city as you and arrange to explore the city with them!

Beeing part of the app

  • Every user of the Master of City app can contribute to it by:
    – rating and commenting on questions,

          – being part of the Master of City traveller community: creating a profile, interacting with other users, creating events,

             – proposing the addition of a question you have created to the game.

  • If your question is accepted, it will become part of the pool of questions open to all users and you will receive a special prize!

Multimedia

  • Each question in the Master of City quiz game contains a related trivia item for more information.
  • The vast majority of the trivia questions contain pictures, music or videos related to the question. These allow you to explore the question in more depth and make the form of presentation of the information much more interesting.
  • For example, for each question in all art galleries, you can see a picture of the work of art to which the question relates.

Individual Adjustment

  • If you are particularly interested in music, film, literature or good food, the thematic routes in the Master of City app allow you to explore cities according to what you like best!
  • Thematic routes involve selecting all the questions in a city related to your chosen category.
  • In some cities, there are themed routes that are specific to that place, such as the Harry Potter route or The Rolling Stones route in London or the Comic Book Heroes route in New York.

Language Learning

  • Master of City is a game that allows you to learn foreign languages while playing and gaining knowledge about cities.
  • The app’s settings include the option to display questions, answers and trivia in two selected languages at once.
  • The game is available in all the languages associated with the cities available in the game, so you can not only learn more about your chosen place, but also its language!

Family Entertainment

  • The questions in Master of City are adapted to 3 age groups: 7 +, 11 +, 15 +.
  • People of different ages can enjoy playing together answering questions tailored to each player’s age group.
  • This makes Master of City great fun for the whole family.
  • Even 7-year-old children can be little travellers and explore the world together with their parents!

Competition

  • You can play the Master of City quiz game alone or compete with friends.
  • The maximum number of players for both the board game and the app is 6.
  • By competing with other players, learning about the city will give you an extra dose of excitement as well as fun!

Involvement

  • The concept of the Master of City game is to answer questions so that you will be 100% involved in discovering the city.
  • Reading and listening are passive methods of acquiring knowledge. Answering questions, on the other hand, makes you concentrate and think. It also evokes more emotion.
  • It makes you remember the information for longer and have fun at the same time!